9th Contact Centers Week

STEP LOGIC sales people with their customers participate in the 9th Contact Centers Week (CCW) which takes place from October 29 to November 1 in Moscow, at the Holiday Inn Moscow Sokolniki Hotel. The organiser is the Call Center Guru Professional Community.

CCW is an annual event that has gained a good reputation among communications professionals and business representatives. The event will feature expert reports, presentations of the latest technologies, seminars and workshop sessions, as well as excursions to leading contact centres.

Key topics:

• from the sales and contact centre to the interaction and customer experience management centre;

• operational efficiency of contact centres;

• innovation and digitalisation of contact centres;

• efficiency and optimisation of resources, personnel management at contact centres;

• customer interaction analytics;

• uccessful application of modern technologies;

• successful projects for outsourcing contact centre services.
  

STEP LOGIC has been developing the area of corporate and outsourcing contact centres for more than 10 years. During this time, the company's specialists have implemented a significant number of projects in the field of establishing and supporting contact centres for telecom operators, industrial enterprises, transport organisations, companies in the financial market and the retail sector. STEP LOGIC offers its customers services for the selection and implementation of optimal technical solutions, consulting on business processes, integrated technical support for equipment and software, etc.

 For more information about the programme and conditions of participation in the event, visit the official website of the Contact Centers Week.