Step Telemarketing is included in the Unified Register of Russian Software of the Ministry of Communications and Mass Media of the Russian Federation
Moscow, May 15, 2018. STEP LOGIC reports on inclusion of the Step Telemarketing software in the Unified Register of Russian Software of the Ministry of Communications and Mass Media of the Russian Federation. The solution is designed to automate business processes of outgoing calls in contact centres that are based on platforms of different vendors.
The Step Telemarketing software is an in-house development of STEP LOGIC and is used for calling current and potential customers when offering products and services, conducting research on market demand and surveys, and for informing about preventive works, arrears, and payment terms. The solution quickly integrates into the existing IT infrastructure; it is easily scalable and compatible with platforms of different vendors. Step Telemarketing can be used by telecom operators, insurance companies, commercial organisations, banks, collection agencies, medical facilities, housing and communal services. The solution has already proved its effectiveness in the contact centres of Rostelecom, the European Pension Fund, and the Eurasian Development Bank.
Step Telemarketing increases efficiency and optimises the work of key departments of the contact centre. The manager's workplace provides the functionality necessary to set up business scenarios for processing outgoing calls. Operators get a user-friendly and intuitive graphical interface. When communicating with a client, it is possible to see the history of interaction with the client through all communication channels, which significantly increases the share of issues successfully resolved on the first appeal. Administrators of automatic voice notification systems can monitor the channel capacity, simultaneously work with several notification systems, promptly receive notifications in case of failures, etc.
Step Telemarketing is included in the Unified Register of Russian Software and Databases as a General-Purpose Application Software in accordance with Order No.157 of the Ministry of Communications and Mass Media of the Russian Federation dated April 12, 2018. The software product was recognised as conforming to the requirements set forth in paragraph 5 of the rules for the formation and maintenance of the Unified Register of Russian Software and Databases approved by Government Decree No.1236 dated November 16, 2015 "On the ban on the admission of software originating from foreign countries for procurement purposes to ensure state and municipal needs", as well as based on the decision of the Expert Council on Russian Software under the Ministry of Communications and Mass Media of the Russian Federation dated April 2, 2018. Thus, the STEP LOGIC product is officially authorised for purchase by state and municipal organisations.
"STEP LOGIC has been developing expertise in the field of establishing contact centres and creating proprietary solutions to meet the most stringent requirements of customers for more than 20 years. STEP Telemarketing product brings contact centres to a new technological level and provides an effective tool both for optimising the operation of internal services and for managing customer relations and getting feedback from them. Inclusion of STEP Telemarketing in the Unified Register, taking into account current market trends, opens new opportunities for our business," comments Ekaterina Krupchytskaya, Head of the Development Group of the Department of Unified Communications and Contact Centres at STEP LOGIC.
The register of the Ministry of Communications and Mass Media of the Russian Federation was established in 2015 to expand the use of domestic software, to confirm its origin from the Russian Federation, and to provide state support to Russian developers of software products.
Read more about the STEP Telemarketing solution on the official website