Contact centers
11
Years of experience in contact centers
500+
Implemented projects of varying complexity
10000+
Operator workstations
- Voice call centres
- Omnichannel contact centres
- Systems for recording and monitoring the quality of service, speech analytics and voice biometrics systems
- Chatbots, voice assistants and artificial intelligence
- Automation of customer service for branches and outlets
- Video kiosks and remote service
- Notification and telemarketing systems
Projects
14 December 2020
STEP LOGIC experts evaluated the demand for chat bots
Chat bots are now a common solution for businesses looking to achieve certain corporate goals.
04 February 2019
STEP LOGIC Upgrades Aeroclub's Contact Centre Based on Genesys Solutions
STEP
LOGIC has completed the migration of the Aeroclub business travel agency
contact centre to the Genesys Customer Interaction Management platform. The
Platform has extensive functionality and is integrated with the company's...