Building a geographically distributed system of corporate IT telephone communication for Vneshprombank LLC, Moscow, 2013-2014
As a part of the project, a full cycle of works to create a geographically distributed system of the bank’s corporate IP telephony was performed. Project implementation gave the bank’s employees (over 1,500 people) access to a complex telephone communication system, both in the central office and between supplementary offices and branches, as well as with their subscribers in the city, long-distance and international public telephone networks. Moreover, project implementation involved setting up a contact centre designated for processing incoming calls and creating ab electronic auto-attendant. The systems were launched using the most up-to-date solutions.