Service support and outsourcing for Tattelecom PJSC since 2009
Multi-level support for the multi-service network of Tattelecom OJSC using ITIL methodology.
Tattelecom PJSC is the largest universal communications operator of the Republic of Tatarstan. It covers the entire territory of the Republic of Tatarstan and offers a full range of communication services.
The total number of network nodes is over 150.
The total number of subscribers is over 500,000.
A range of activities to support access to operator services (broadband and wireless Internet access, transport for IPTV, IP telephony, LTE network), including:
- Round-the-clock end-to-end monitoring of services, active network equipment and communication channels
- Resolution of incidents and emergencies in data transfer network
- Proactive problem management
- Recommendations for quality improvement of the services, the performance, and reliability of the data transfer network.