Tech support and IT outsourcing

When you enter into a service contract with STEP LOGIC, you no longer need to worry about your IT systems and services and instead can focus on strategic objectives and strategic IT development.

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STEP LOGIC service and IT outsourcing staff provide support for all solutions introduced by the company: network, utility and IT infrastructure, standardized communications and contact centers, data processing and storage centers, comprehensive cybersecurity, and many others.

A strong team of professionals, over 27 years on the Russian IT market, lots of experience cooperating with various types of organizations and in various industries—these are just some of the factors that allow us to ensure unrivalled levels of reliability when supporting the IT systems of our customers, meeting all our customers demand while taking into account the features of their IT infrastructure and the type of business they are engaged in. 

Our capabilities

  • Tech support and operation of multivendor IT infrastructure in accordance with SLA.

  • Setting up and configuration of equipment.

  • Preventive troubleshooting.

  • Planning and organizing migration/moves of IT infrastructure.

  • Repairs and maintenance of the End of Support equipment.

  • IT infrastructure audits.

  • Proactive monitoring of customers' IT infrastructure.

  • Managed services.

  • Outsourcing of IT services.

Our advantages 

  • We work 24/7 365 days a year and guarantee the same level of service across the territory of Russia.

  • Warranty for repairs.

  • Postwarranty support.

  • Equipment can be brought in and picked up 24/7.

  • A dedicated service officer.

  • A dedicated group of certified engineers that know the customer's technology infrastructure.

  • Modeling potentially dangerous situation in our own multiservice laboratory.

  • Our own stock of spare parts.

  • Guaranteed time of recovery after failure.

  • Support centers and warehouses with spare parts and equipment worth more than USD 10 million.

  • We offer a convenient online platform for creating and tracking support tickets.

  • We get over 40,000 service requests per year.