The conference included presentations of practical business cases as well as new solutions for the automation of customer services, customer loyalty management and business analytics.

The participants discussed the prospects of using open banking APIs, how to use chat bots when creating new services and abandoning the standard customer service models.

A lot of attention is going was paid to the digital transformation of banks, the introduction of new machine learning elements to optimize staff, the use of the end-to-end automation principles and other tools to boost efficiencies and expedite the making of decisions that are going to have a significant impact on the development of banks sector in the near future.