A service agreement is like car insurance: regular payment prevents large unpredictable costs. As a rule, the cost of the annual service agreement is extremely low as compared to the costs for restoration of the "uninsured" IT infrastructure.

Advantages of making a service agreement:

  • an individual agreement specifying the time of response and the priority of handling requests;
  • reduction of downtime and associated losses;
  • reduction of the overall cost of the IT-infrastructure ownership;
  • provision for the uninterrupted operation of all systems and IT services;
  • the increased system performance;
  • reduction of malfunctions risks;
  • prompt elimination of the occurring critical failures;
  • professional technical support, including not only maintenance of working capacity, but also advising on the system upgrading.