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STEP LOGIC Service Department gives our Customers an opportunity to forget all the problems of equipment support and maintenance. We provide our Clients with assistance in any emergency situations no matter how hard they may be. STEP LOGIC service engineers are ready to offer various service packages (24x7 Labours remote; 8x5xNBD Labours onsite; 8x5xNBD Parts and Labours onsite; 24x7x4 Parts and Labours onsite; 24x7x2 Parts and Labours onsite etc…) to meet all the Client’s needs and requirements. Types of support - Equipment maintenance:
- Information Security based on Cisco Systems, Radware, Nortel equipment;
- IP-telephony (Cisco Systems);
- Wireless solutions (Wi-Fi) (Cisco Systems);
- Network and transport equipment (Cisco Systems, Nortel, ECI and Huawei);
- PBX maintenance (Nortel , Alcatel, Avaya, Ericsson and Panasonic);
- Computer networks of any level of complicity;
- Staging of Customer’s solutions for the at STEP LOGIC Technical Assistance Center.
- Human Resource Outsourcing:
Engineers of various qualifications are ready to perform the following tasks at the Customer’s site:
- Cisco Systems and Nortel equipment maintenance;
- PBX of different level of complicity maintenance;
- System administration;
- Individual solutions for the projects of high level of complicity.
- Warranty maintenance:
Being an authorized Partner of such global vendors as Cisco Systems, Alcatel, Huawei, Nortel, HP, Aquarius, CTC, STEP LOGIC offers to its clients all types of warranty maintenance:
- Functional replacement (for Clients with service contracts concluded);
- Communication with vendors on equipment replacement;
- Equipment delivery and collecting after repair;
- Warranty repair of the equipment that is out of order.
- Post warranty maintenance:
- Issuing of the extended guarantee;
- Maintenance of equipment purchased through third parties.
- Data recovery:
- RAID files data recovery;
- Flash drive data recovery;
- Magnetic media data recovery;
- IBM, Fujitsu, Seagate, Maxtor hard disk data recovery.
Service Department specialists perform all range of works of any degree of complicity:
- Recovery of operation and confidential information;
- Replacement of hard disc controller;
- Replacement of magnetic heads in “clean room”.
- Maintenance of managed networks:
Cooperation with service providers became not just a good tradition but a Company’s priority. In order to provide our Clients with best Quality of Service STEP LOGIC experts elaborated a special complex of the most suitable and convenient services.
- Monitoring of the network equipment;
- Localization and elimination of pre-emergency and emergency situations;
- Re-configuration of network structure.
All the services may be provided as a separate service and as part of service contracts as well. Flexible price policy on STEP LOGIC support allows our clients to choose the desirable maintenance level on very favorable conditions.
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Services&Solutions
